Complaints Procedure

We aim to provide a safe, high-quality service. If something goes wrong, we want to know so we can put it right and improve.

How to complain

Please contact us in writing at macbonchemist@outlook.com, or by post to: Macbon Chemist, 1049 Tollcross Road, Glasgow G32 8UQ. Tell us what happened, when, and how you would like it resolved.

What we will do

We will acknowledge your complaint within 3 working days and aim to give a full response within 10 working days. Complaints are overseen by our Superintendent Pharmacist, Lynne McGonagle (GPhC 2068491). If we need longer to investigate, we will keep you informed.

If you are still not satisfied

You can contact the General Pharmaceutical Council (GPhC), the regulator for pharmacies and pharmacy professionals in Great Britain, at pharmacyregulation.org. Concerns about a medicine can also be reported to the MHRA via the Yellow Card scheme.

Draft for review by the Superintendent Pharmacist.